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Orders & Purchases

Cancel an order

At Dronesket, we understand that sometimes plans change, and you may need to cancel an order. We strive to make the cancellation process as simple and transparent as possible. Please review our policy below to understand how cancellations work.

1. Cancellation Timeframe

You may cancel your order within 24 hours of placing it, provided that the order has not yet been processed for shipping. Once your order has been shipped, it can no longer be canceled, and you will need to follow our Return Policy instead.

  1. 2. How to Cancel an Order

    To cancel your order, please follow these steps:

    1. Contact Us Immediately:

      1. Email: cancel@dronesket.com

      2. Phone: 1-210-617-3241

      3. Live Chat: Available on our website during business hours.

  1. Provide Order Details:

    1. Order number

    2. Your full name

    3. Email address used to place the order

  2. Confirmation:

    1. Once your cancellation request is received, we will confirm whether the order can be canceled.

    2. If the cancellation is successful, you will receive a confirmation email.

3. Refund Process

  • If your order is canceled successfully, we will process a refund to your original payment method within 5-7 business days.

  • Please note that it may take additional time for the refund to reflect in your account, depending on your bank or payment provider.

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